Privacy Policy

This Privacy Policy explains how 9Aus ("we", "us", "our"), the operator of 9aus.com (the "Service"), collects, uses, shares and protects your personal information. By using the Service you agree to the practices described here.

1. Information we collect

1.1 Information you give us

• Account information: name, email address, password (stored only as a one-way hash), country, phone number (optional).
• Identity verification (KYC): when required, government-issued ID, date of birth, address, selfie/liveness check, and similar documents.
• Financial information: deposit addresses, transaction history within the Service, and (where applicable) payment method details handled by our payment processors.
• Support communications: messages you send us by email, WhatsApp, support tickets or other channels.

1.2 Information collected automatically

• Device & log data: IP address, browser type, operating system, device identifiers, time stamps, pages visited and referring URLs.
• Cookies & similar technologies: session cookies for login, preference cookies, and basic analytics cookies. See section 7.
• Security data: login attempts, 2FA events, and other security-related signals used to protect your account.

1.3 Information from third parties

We may receive information about you from identity-verification providers, fraud-prevention services, payment processors, blockchain analytics providers and public records, in order to comply with legal obligations and prevent abuse.

2. How we use your information

• To create and operate your account and provide the Service.
• To verify your identity and comply with KYC/AML and sanctions laws.
• To detect, investigate and prevent fraud, security incidents and illegal activity.
• To process transactions and maintain accurate records.
• To communicate with you about your account, support requests, security alerts and service updates.
• To improve the Service, troubleshoot bugs and analyze usage trends.
• To comply with applicable laws, regulations and lawful requests from authorities.

3. Legal bases (for users in the EU/UK/EEA)

Where applicable data-protection law requires a legal basis, we rely on: (a) performance of a contract with you; (b) compliance with our legal obligations; (c) our legitimate interests in operating, securing and improving the Service; and (d) your consent, where required (for example, for certain marketing communications, which you can withdraw at any time).

4. How we share your information

We do not sell your personal information. We may share it only with:

• Service providers that help us operate the Service (hosting, KYC verification, fraud prevention, customer support, analytics, email delivery), under written agreements that require them to protect your information.
• Payment processors and blockchain networks, as needed to settle your transactions.
• Law enforcement, regulators or other authorities, when we are legally required to do so or to protect rights, safety and property.
• Successors, in connection with a merger, acquisition, financing or sale of assets, subject to confidentiality.

5. International transfers

9Aus is operated from the United States. Your information may be processed in the U.S. and other countries that may have data-protection laws different from those in your country. Where required by law, we use appropriate safeguards (such as Standard Contractual Clauses) for international transfers.

6. Data retention

We retain your personal information for as long as your account is active and for a reasonable period afterwards to comply with our legal, accounting, anti-fraud and regulatory obligations (for example, KYC and transaction records are typically retained for at least 5–7 years where required by law).

7. Cookies

We use:

• Strictly necessary cookies for login, session management and security. These cannot be turned off.
• Preference cookies to remember your settings.
• Analytics cookies to understand aggregated usage. These may be disabled via your browser.

You can configure your browser to block or delete cookies, but some parts of the Service may not function correctly.

8. Security

We implement reasonable technical and organizational measures designed to protect your information, including hashed passwords, encrypted connections (HTTPS), 2FA support, access controls and routine security reviews. No system is 100% secure, and we cannot guarantee absolute security.

9. Your rights

Depending on where you live, you may have rights to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information, subject to our legal record-keeping obligations.
• Object to or restrict certain processing.
• Receive a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local data-protection authority.

To exercise any of these rights, email support@9aus.com. We may need to verify your identity before responding.

10. California residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, to request deletion and correction, and to opt out of any "sale" or "sharing" of personal information. We do not sell your personal information. To exercise these rights, contact support@9aus.com.

11. Children

The Service is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows the latest revision. Material changes will be notified through the Service or by email.